Why your order might arrive in multiple parcels

Modified on Tue, 6 Oct at 1:24 PM

We source items from different stores and warehouses across South Africa to get your order to you quickly. Since your items might be in different locations, we may need to send them in separate parcels.

We're working hard to send all your items together in one delivery and appreciate your understanding and patience as we strive to deliver your order efficiently.

If your order shows delivery or collection dates, checkout and your order confirmation show the latest date across the order. Parcel tracking and Packed & On The Move show a date per parcel. Your parcels may therefore arrive on different days.

Furniture is handled separately and has its own block in order messages, even if its expected date matches another parcel.

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